Class SectionType (2.54.0)

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SectionType(value)

Selectable sections to return when requesting a summary of a conversation.

Enums
Name	Description
SECTION_TYPE_UNSPECIFIED	Undefined section type, does not return anything.
SITUATION	What the customer needs help with or has question about. Section name: "situation".
ACTION	What the agent does to help the customer. Section name: "action".
RESOLUTION	Result of the customer service. A single word describing the result of the conversation. Section name: "resolution".
REASON_FOR_CANCELLATION	Reason for cancellation if the customer requests for a cancellation. "N/A" otherwise. Section name: "reason_for_cancellation".
CUSTOMER_SATISFACTION	Customer satisfaction derived from the text transcript only (not audio). Categorized based on customer statements by the end of the conversation. `D` for dissatisfied and `N` for neutral or satisfied (default). Section name: `customer_satisfaction`.
ENTITIES	Key entities extracted from the conversation, such as ticket number, order number, dollar amount, etc. Section names are prefixed by "entities/".