Depending on the Cloud Customer Care support package that you have purchased, specific event readiness services are available to you:
Enhanced Support: you can optimize readiness for your events, launches, and migrations by using Planned Event Support which is a Value-Add Service that provides coverage for critical phases of high-traffic short-term digital events like grand openings, new product launches, or data migrations.
Premium Support: you can use the Event Management Service for planned peak events, such as a product launch or major sales event. With this service, Customer Care and your account team will guide you through the following:
- Preparing your systems for key moments and heavy workloads
- Running load tests and disaster tests to proactively resolve potential issues
- Engaging with Customer Care in the event of any issues that might occur
- Reviewing the outcomes of your event and making recommendations for future events.