The role of the participant.
| Enums | |
|---|---|
ROLE_UNSPECIFIED |
Participant's role is not set. |
HUMAN_AGENT |
Participant is a human agent. |
AUTOMATED_AGENT |
Participant is an automated agent. |
END_USER |
Participant is an end user who conversed with the contact center. |
ANY_AGENT |
Participant is either a human or automated agent. |