本文档提供了 CCAI Platform 生成的会话日志的参考信息。会话日志可以是事件日志条目 ，也可以是活动日志条目。
准备工作
按照查看日志条目中的说明操作，确保您可以 查看日志条目。
事件日志条目
事件日志表示用户历程事件，这些事件的 logName 记录为
"projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Fevents"。
session_started
{
"insertId": "1dzd9wbf4zc5vu",
"jsonPayload": {
"message": "Session started",
"event": {
"payload": {
"session": {
"id": "session_1790",
"type": "call",
"created_at": 1774296771
}
},
"name": "session_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:12:51.787560647Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
session_participant_joined
{
"insertId": "1dzd9wbf4zc5vw",
"jsonPayload": {
"message": "End user joined call session",
"event": {
"name": "session_participant_joined",
"payload": {
"participant": {
"channel": "call",
"type": "end_user",
"call_id": "call_1418",
"id": "end_user"
},
"session": {
"id": "session_1790"
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:12:51.943586113Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
language_selection_started
{
"insertId": "1dzd9wbf4zc5vv",
"jsonPayload": {
"message": "Language selection started",
"event": {
"name": "language_selection_started",
"payload": {
"call": {
"id": 1418
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:12:52.212309007Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:12:56.889085011Z"
}
language_selected
{
"insertId": "n1gy9df3bi5sm",
"jsonPayload": {
"event": {
"name": "language_selected",
"payload": {
"call": {
"id": 1418
},
"lang": "en",
"source": "timeout_default"
}
},
"message": "Language selected"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:03.130059585Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_greeting_started
{
"insertId": "n1gy9df3bi5sn",
"jsonPayload": {
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "ivr_greeting_started"
},
"message": "IVR greeting started"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:13:03.496875306Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_menu_message_started
{
"insertId": "n1gy9df3bi5so",
"jsonPayload": {
"message": "IVR menu message started",
"event": {
"payload": {
"menu": {
"id": 0,
"name": "Top Level Menu"
},
"call": {
"id": 1418
}
},
"name": "ivr_menu_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:13:03.506947476Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:11.890007219Z"
}
ivr_menu_selected
{
"insertId": "kjoa9mf3tg837",
"jsonPayload": {
"message": "IVR menu selected",
"event": {
"name": "ivr_menu_selected",
"payload": {
"menu": {
"name": "test_va_calls",
"id": 25
},
"call": {
"id": 1418
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:13:28.236789184Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.908103947Z"
}
recording_message_started
{
"insertId": "1inxlmof3z742j",
"jsonPayload": {
"message": "Recording message started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "recording_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:30.487368828Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.459076137Z"
}
connecting_message_started
{
"insertId": "14ap6tef4aspj1",
"jsonPayload": {
"message": "Connecting message started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "connecting_message_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:13:33.067612362Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:41.890683963Z"
}
dialogflow_conversation_created
{
"insertId": "kjoa9mf3tg83b",
"jsonPayload": {
"message": "Dialogflow conversation created for Virtual Agent",
"event": {
"payload": {
"session": {
"id": "session_1790"
},
"participant": {
"df_conversation_id": "103HyRtV2H6STKbPL6lIZ5Hcg",
"id": "virtual_agent_6"
},
"call": {
"id": "call_1418"
}
},
"name": "dialogflow_conversation_created"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:30.199868602Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:36.908103947Z"
}
virtual_agent_connection_started
{
"insertId": "14ap6tef4aspj0",
"jsonPayload": {
"message": "Virtual agent connection started",
"event": {
"payload": {
"call": {
"id": 1418
}
},
"name": "virtual_agent_connection_started"
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:13:33.149727560Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:13:41.890683963Z"
}
session_participant_left
{
"insertId": "1fmgs2rf4apev7",
"jsonPayload": {
"event": {
"payload": {
"participant": {
"duration": 50000,
"call_id": "call_1418",
"id": "virtual_agent_6",
"channel": "call",
"reason": "finished",
"type": "virtual_agent"
},
"session": {
"id": "session_1790"
}
},
"name": "session_participant_left"
},
"message": "Virtual agent left call session"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:14:26.884634842Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:31.894942649Z"
}
session_ended
{
"insertId": "i1cv88f468gmt",
"jsonPayload": {
"message": "Session ended",
"event": {
"name": "session_ended",
"payload": {
"session": {
"duration_ms": 236000,
"ended_at": 1774297007,
"transfer_count": 1,
"id": "session_1790"
}
}
}
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975"
}
},
"timestamp": "2026-03-23T20:16:47.837294883Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": "call_1418"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:16:51.888053567Z"
}
agent_status_changed
{
"insertId": "gdi46xf4td0z8",
"jsonPayload": {
"event": {
"name": "agent_status_changed",
"payload": {
"agent": {
"from_status": "Available",
"to_status": "In-call",
"id": "user_5"
}
}
},
"message": "Agent status changed from Available to In-call"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"location": "us-central1",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"resource_container": "your-project-id"
}
},
"timestamp": "2026-03-23T20:14:31.910173237Z",
"labels": {
"customer_domain_prefix": "your-ccaas-tenant-id",
"tracker_id": ""
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:36.893798835Z"
}
conference_participant_joined
{
"insertId": "10mq56sf3g341t",
"jsonPayload": {
"event": {
"payload": {
"call": {
"id": "call_1418"
},
"participant": {
"id": "user_5",
"type": "agent",
"channel": "call"
},
"session": {
"id": "session_1790"
}
},
"name": "conference_participant_joined"
},
"message": "Agent joined conference"
},
"resource": {
"type": "contactcenteraiplatform.googleapis.com/ContactCenter",
"labels": {
"resource_container": "your-project-id",
"resource_id": "c84940e8-4acb-4bf6-a7ec-406181fbd975",
"location": "us-central1"
}
},
"timestamp": "2026-03-23T20:14:37.487897723Z",
"labels": {
"tracker_id": "call_1418",
"customer_domain_prefix": "your-ccaas-tenant-id"
},
"logName": "projects/your-project-id/logs/contactcenteraiplatform.googleapis.com%2Fevents",
"receiveTimestamp": "2026-03-23T20:14:40.337106887Z"
}
活动日志条目
活动日志与 CCAI Platform 在整个会话期间负责执行的一系列任务保持一致。这些日志的 logName
记录为
"projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Factivity"。
活动日志列表
在活动日志的 textPayload 中，会标记生成活动的组件的应用中的资源。这些值包括：
[Chatbot][VA Call / VA Chat][VA Call Latency][Virtual-Agent][VirtualAgent][Call][Chat][CRM-Server][External-Storage]GCS upload
如需过滤特定组件的活动日志，您可以在 Logs Explorer 中使用类似于 以下内容的查询：
logName="projects/YOUR_PROJECT_ID/logs/contactcenteraiplatform.googleapis.com%2Factivity"
textPayload:"[CRM-Server]"
替换以下内容：
[YOUR_PROJECT_ID: 您的项目的 ID[CRM-Server]: 您要查询的列表中的标记